Terms & Conditions

These Terms govern your relationship with the operator of hellspinz.com, defining the rules and obligations for your access to and use of hellspinz.com. By registering an account or using the site in any way, you agree to abide by these Terms as updated from time to time. Effective date: 1 January 2025.

Definitions

For the purpose of these Terms, the following definitions apply:

Operator: Refers to the legal entity licensed to operate hellspinz.com, specifically TechSolutions Group N.V. (license No. 8048/JAZ, Curaçao Gaming Authority, valid through 2025), and its billing and affiliated entities including Chestoption Sociedad de Responsabilidad Limitada (Costa Rica, Reg. No. 3-102-876612).
User/Player: Any individual who accesses, registers, or interacts with hellspinz.com, subject to the eligibility criteria outlined in these Terms.
Account: A unique personal profile created by a User to access real money gaming or promotional features of hellspinz.com.
Bet: A monetary or credit-stake placed by a User on gaming outcomes available at hellspinz.com.
Bonus: Any promotional offer (including cash, free spins, credits, or similar rewards) granted to a User subject to specific requirements.
Wager: The act of placing a Bet, including use of both deposited and bonus funds, across any game or event hosted on hellspinz.com.
KYC (Know Your Customer): Regulatory identification processes requiring Users to submit personal documentation for verification.

Account Registration

OBSERVE: Australian law prohibits underage gambling and mandates strict anti-money laundering (AML) controls. EXPAND: Incorporating KYC, data accuracy, and security requirements, along with explicit operator obligations. REFLECT: The following conditions and procedures apply to registration at hellspinz.com:

Registration Eligibility and Process

Minimum Age Requirement: Users must be at least 18 years old to register and participate. Registration or use by persons under 18 is strictly prohibited and any winnings will be forfeited if underage use is detected.
Residency and Legal Status: Users must confirm that online gambling is legal in their jurisdiction before creating an account. Australian residents must comply with all relevant federal and state laws.
Account Creation: Registration requires submission of a valid email address, creation of a secure password, and agreement to these Terms. Users must complete email verification to activate their account.
KYC Verification: To comply with AML regimes and prevent fraud, the Operator may request identity documents (e.g., passport, driver's licence, proof of address) at any time. Failure to provide required documents may result in account suspension or closure.
User Obligations: Users are responsible for providing accurate, truthful, and up-to-date information during registration and throughout the account lifetime. It is the User's responsibility to maintain the confidentiality and security of login credentials. Multiple accounts per User are strictly prohibited.

Protective Clause: The Operator reserves the right to refuse or close accounts that violate registration requirements or present compliance risk, in accordance with Australian regulations (as per the Interactive Gambling Act and AML/CTF Act).

Betting & Gameplay Rules

OBSERVE: All bets and gaming activity on hellspinz.com must adhere to the platform's operational rules, as required by the regulatory license under Curaçao law and AU industry norms. EXPAND: Set explicit limits, conduct requirements, and event management policies. REFLECT: The following rules govern gameplay and betting:

Bet Placement and Limits

Minimum/Maximum Bets: Each game, event, or table may impose minimum and maximum bet limits. These are visibly posted, with modifications at the Operator's discretion.
Types of Bets: Users may place bets in permitted currencies, including but not limited to AUD, EUR, BTC, or USDT, as available. Specific bet types and payout ratios are described within individual game rules.

Bet Modification and Cancellation

Irrevocability of Bets: Once a bet has been confirmed, it cannot be cancelled, reversed, or modified by the User except where a technical error or regulatory provision applies.
Event Cancellations: If the Operator cancels or voids an event/game, affected bets will be refunded.

User Conduct

Prohibited Behaviour: Users must not engage in abusive speech, threats, spamming, or any conduct that disrupts the fair and respectful environment of hellspinz.com, especially in live casino and chat functions.
Anti-Fraud Clause: Any attempt at cheating, manipulation, collusion, or use of unauthorized software/bots will result in immediate account suspension or closure, at the Operator's sole discretion.

Regional Compliance Note: All real-money betting services are operated under Curaçao eGaming license No. 8048/JAZ, and with due regard for AU player protections and social responsibility requirements through 2025.

Bonus Terms

OBSERVE: All bonuses and promotions offered on hellspinz.com are subject to detailed terms to ensure regulatory and player protection. EXPAND: Outline activation, wagering, restrictions, and abuse prevention measures. REFLECT: The following bonus rules apply:

Eligibility and Activation

One Bonus Policy: Only one active bonus or promotional offer is permitted per User at any time unless explicitly stated otherwise by the Operator.
Activation Requirements: Bonuses must be activated in the manner specified (e.g., entering a bonus code, first deposit) and within the posted promotional period, valid through 2025.

Wagering Requirements and Game Restrictions

Wagering Obligations: Bonuses are subject to wagering requirements (e.g., 30x the bonus amount) and must be fulfilled within the specified period (not less than 7 days unless otherwise communicated), failing which the bonus and any associated winnings will be forfeited.
Prohibited Games/Actions: Stakes placed on certain games (strategy/low-risk bets, e.g., betting on both red/black in roulette) or identified high-variance games may not count towards wagering requirements. A detailed list is available within each bonus description.
Abuse Prevention: The Operator reserves the right to withhold or cancel bonuses, or suspend accounts, in case of suspected bonus abuse, collusion, or breach of promotion integrity.

Promotional Combination Policy

Stacking Bonuses: Bonus stacking (using multiple overlapping offers) is not permitted, unless explicitly authorized in writing.

Protective Clause: All bonus decisions by the Operator are final and binding. Users attempting to abuse bonus terms may have their winnings, bonuses, or even account access revoked.

Payments & Withdrawals

OBSERVE: Payment processing at hellspinz.com is subject to anti-money laundering controls, regional compliance, and financial transaction security obligations. EXPAND: Detail accepted methods, minimum/maximum limits, processing times, and refund policies. REFLECT: The following apply to all deposits and withdrawals:

Deposit and Withdrawal Methods

Accepted Methods: Users may fund their account or request withdrawals via approved means, including bank cards, e-wallets, and cryptocurrencies (such as BTC, ETH, USDT), as per the platform's current policy.
Minimum/Maximum Amounts: Minimum deposit and withdrawal thresholds vary by method but are prominently posted on the payment page. Maximum withdrawal limits may apply daily, weekly, or monthly in accordance with operator policy or regulatory restrictions.
Transaction Fees: Transaction fees or conversion costs may be applied by third-party payment providers. Hellspinz.com applies no additional fees except as stated on the payments page.
Processing Times: Standard withdrawal requests are processed within up to 72 hours once identity verification is complete. Some methods may incur longer settlement periods due to compliance or banking procedures.
KYC Completion: No withdrawal requests will be processed unless the User's identity is fully verified through KYC protocols in line with AU AML/CTF legal obligations.

Refunds and Bonus Withdrawals

Deposit Refunds: Refunds for unused or mistakenly deposited funds are assessed case-by-case and may incur administrative checks to prevent fraud and money laundering.
Bonus Fund Withdrawals: Winnings from bonuses may only be withdrawn after full satisfaction of all applicable wagering requirements and bonus terms.
Suspicious Transaction Monitoring: The Operator retains the right to reverse, freeze, or investigate any transaction deemed suspicious or in violation of these Terms or applicable law, including but not limited to irregular play patterns or suspected unlawful conduct.

Regional Compliance Note: All payment operations are managed in accordance with Curaçao licensing requirements and Australian anti-money laundering standards through 2025, with TechSolutions Group N.V. and regional billings facilitated by Chestoption Sociedad de Responsabilidad Limitada (Costa Rica).

Limitation of Liability

OBSERVE: Australian law and Curaçao licensing standards outline limits on gambling operator liability to protect both the business and players. EXPAND: Specify key obligations, exclusions, and compensation limits. REFLECT: The following liability terms apply:

Operator Obligations: Hellspinz.com is operated to ensure the integrity and fairness of all games, using independently tested software and RNG (Random Number Generator) systems. Game outcomes are determined exclusively by such systems or published rules.
Exclusions of Liability: The Operator is not liable for User losses arising from interruptions, delays, network failures, system errors, unauthorized account use due to the User's negligence, or circumstances beyond the Operator's reasonable control (force majeure).
Compensation Limits: Any Operator liability for losses sustained by the User is strictly capped at the amount of the affected bet, and in no event shall the Operator be liable for any indirect, consequential, or punitive damages.

Protective Clause: Nothing in these Terms excludes liability for death or personal injury caused by gross negligence, or statutory consumer protection obligations under applicable AU law where exclusion is not permitted.

Intellectual Property Rights

OBSERVE: The Operator holds copyright and legal rights to content and software, requiring user compliance with intellectual property protections. EXPAND: Emphasize copying, distribution, and fair use limitations. REFLECT: The following terms govern IP rights:

Operator Ownership: All content, images, graphics, software, and trademarks on hellspinz.com are the exclusive property of the Operator or its licensors.
Prohibited Uses: Users are strictly forbidden from copying, reproducing, publicly displaying, transmitting, distributing, or creating derivative works from any site content or software without the prior written consent of the Operator.
Permitted Use: Users may access and use hellspinz.com solely for personal, non-commercial entertainment in accordance with these Terms.

Protective Clause: Any breach of these provisions may result in civil or criminal penalties, including account termination and claims for damages.

Privacy & Data Protection

OBSERVE: Data protection is mandated by both Curaçao and AU privacy regimes. EXPAND: Reference comprehensive policy coverage and user rights. REFLECT: The following applies:

Data Handling: All personal data collected by hellspinz.com is processed in full accordance with our Privacy Policy and applicable data protection legislation, including the Australian Privacy Act and Curaçao standards.
User Rights: Users have the right to access and request correction or deletion of personal data as outlined within the Privacy Policy.
Policy Reference: Users are strongly encouraged to review the Privacy Policy for information on how data is collected, used, secured, and shared, as updated through 2025.

Changes to Terms

OBSERVE: Regulatory frameworks require transparent user notification and opt-out rights for material changes. EXPAND: Specify procedures and user options. REFLECT: The following procedure applies:

Update Notification: The Operator may update these Terms at any time. Material changes will be communicated through on-site banners, pop-up notification, or direct email to the address associated with the User's account at least 7 days before changes take effect.
User Consent: Continued use of hellspinz.com after updates constitutes acceptance of the new Terms. Users who do not accept the revised Terms may discontinue their use and request account closure, subject to withdrawal of available balances.

Termination & Suspension

OBSERVE: Account management policies must comply with AU and Curaçao obligations, addressing grounds, procedures, and user rights. EXPAND: Clarify processes and refund conditions. REFLECT: The following applies:

Grounds for Termination/Suspension: The Operator may block, suspend, or permanently close User accounts for (a) breach of the Terms, (b) provision of false or misleading information, (c) suspected criminal, collusive, or fraudulent activity, (d) failure to meet KYC/AML obligations, or (e) upon regulatory request.
Procedure: Where practical, Users will be notified via the registered email address or account messaging feature prior to account action. Notification may occur after the fact in urgent circumstances.
Fund Refunds: On account closure, any remaining User balance, less deductions for outstanding obligations (e.g., chargebacks, fraudulent activity), will be returned by the original payment method, subject to successful completion of KYC and AML checks.

Protective Clause: Bonuses, pending bets, or winnings associated with terminated or suspended accounts due to rule violations may be forfeited at the Operator's discretion, subject to applicable legal review.

Governing Law & Jurisdiction

OBSERVE: Specify applicable law, jurisdiction, and mechanism for dispute resolution, with regional adaptation for AU. EXPAND: Ensure user rights and clear processes. REFLECT: The following applies:

Applicable Law: These Terms are governed by the laws of Curaçao, as applied to the operations of TechSolutions Group N.V., and subject to applicable Australian federal and state gambling regulations to the extent not inconsistent with Curaçao law.
Jurisdiction: All disputes, claims, or controversies arising out of or relating to these Terms or use of hellspinz.com shall first be resolved by good faith negotiation with the Operator's support and legal team.
Dispute Resolution: If negotiations fail, Users may submit disputes to binding arbitration under the rules of the Curaçao Gaming Authority, or, where applicable, in courts of Australia, as determined by consumer rights law. Arbitration shall be conducted in English, and each party will bear its own legal costs unless directed otherwise by the tribunal.

Regional Compliance Note: Australian Users may exercise statutory rights under local consumer protection law in certain cases, without limitation by the above provisions.

Contact Information

OBSERVE: Complete operator details are required for legal compliance. EXPAND: Provide user support and legal contact options. REFLECT: The following contact channels are available:

Official Website: https://hellspinz.com
General Support: Users may contact customer support via the online helpdesk available on hellspinz.com. (As of effective date, dedicated support email and phone contacts are to be published on the website's contact page.)
Legal Correspondence: All formal legal notices may be addressed to Chestoption Sociedad de Responsabilidad Limitada, Costa Rica, Registration No. 3-102-876612, or via the contact portal on hellspinz.com.
Mailing Address: As of 2025, full mailing addresses for headquarters and regional offices are to be published on the official website upon request.
Authorised Representative: Liam Taylor (as designated contact for regulatory and compliance matters)