Responsible Gaming

Responsible gaming at hellspin means providing all users of hellspinz.com with reliable information and tools to ensure that gambling remains a conscious, enjoyable form of entertainment. We are committed to supporting our players in maintaining control of their gaming behaviour and offer comprehensive assistance whenever needed.

Risk Awareness

OBSERVE: Australian regulations require casino operators to inform players about the risks of gambling and to educate them on recognizing warning behaviours. EXPAND: Common signs of problem gambling may include:

• Betting more frequently or with higher amounts than initially intended
• Neglecting personal or work responsibilities in favour of gambling
• Thinking about gambling outside of play, feeling restless when not gambling
• Chasing losses with further play
• Borrowing money or selling possessions to fund gambling
• Withdrawing from social activities or concealing gambling activities from family

Self-Assessment Test:

1. Do you find it difficult to stop gambling once you start?
2. Have you ever gambled more than you could afford to lose?
3. Do you need to gamble with higher amounts to achieve the same excitement?
4. Have you ever lied to others about your gambling?
5. Do you feel anxious, irritable, or distressed when unable to play?

If you answered "yes" to any of these questions, we recommend you take additional steps using the responsible gaming tools provided by hellspin on hellspinz.com or contact a support service listed below.
Australian regulation note: Early identification and self-reflection are essential components mandated in Australia to prevent and reduce gambling harm.

Limits & Tools

OBSERVE: Under AU regulatory standards, hellspin provides all users of hellspinz.com with easy-to-use tools for setting personal gaming limits. EXPAND: These measures are intended to empower players with direct control over their gambling behaviour.

Deposit Limits

• Setting Deposit Limits: Within your personal account on hellspinz.com, navigate to "Responsible Gaming" -> "Limits." Here, you can enter numeric values to set daily, weekly, or monthly deposit ceilings. These limits are effective immediately and cannot be increased until the relevant timeframe elapses.
• Legal Obligation: Under Australian guidelines, operators must ensure that limit functions are accessible and changes downwards (reductions) become effective immediately, whereas increases are subject to a minimal cooling-off period.

Session Timers & Time-Out

• Session Timers: In your account settings ("Responsible Gaming" tab), activate a session timer to limit continuous play duration. You will receive automatic reminders when the chosen time is reached.
• Time-Out (Short Breaks): You may enable a timed break ("Time-Out") for 24, 48, or 72 hours by selecting the "Take a Break" option in the Responsible Gaming section. During this period, access to gameplay will be restricted.

Protective Clause: All responsible gaming limits are implemented in accordance with both Curaçao licensing and Australian market compliance. Changes to limits may require confirmation via email for legal security.

Self-Exclusion

OBSERVE: Self-exclusion is a pivotal protective mechanism required under AU responsible gambling regulation. EXPAND: It allows players to block themselves from accessing gaming services for a period sufficient for recovery or reassessment. REFLECT: hellspin provides robust self-exclusion options via hellspinz.com.

1. Finding the Self-Exclusion Section: Log in to your account and visit the "Responsible Gaming" or dedicated "Self-Exclusion" area.
2. Choosing Exclusion Duration: Select your preferred self-exclusion period-between 6 months and lifetime. Confirm your choice by following the on-screen prompts.
3. Final Confirmation & Support Contact: The system will request a final confirmation. If you need assistance, contact our Responsible Gaming Team via the support resources listed on this page.
4. Consequences: You will not be able to log in or participate in any gaming. Pending balances may be withdrawn under the standard hellspin withdrawal process, except when prohibited by anti-fraud or AML laws. All obligations regarding existing contracts and refunds will comply with both Curaçao licensing and AU consumer protections.

Legal Protections: Self-exclusion requests are binding and immediate. If you attempt to open a new account during the exclusion period, hellspin reserves the right to close the account and retain funds as necessary to enforce compliance.

Support Resources

OBSERVE: All reputable operators are required to provide accessible support contacts. EXPAND: Below are trusted services for immediate and confidential assistance:

• GAMCARE
  Website: gamcare.org.uk
  Contact: Helpline (UK): +44 808 8020 133
  Description: Provides online and telephone support, tools for self-assessment, and live chat with professional counsellors.
• Gamblers Anonymous Australia
  Website: gaaustralia.org.au
  Contact: Local and national meeting finder; information available on website.
  Description: Peer support network offering confidential meetings, guidance for gamblers wishing to stop.
• National Gambling Helpline (AU)
  Phone: 1800 858 858
  Website: gamblinghelponline.org.au
  Description: 24/7 free and confidential counselling, live chat, and referral services for individuals and families across Australia.
• Gamblers Anonymous International
  Website: gamblersanonymous.org
  Description: Information on meetings and resources worldwide.
• European Responsible Gambling Services
  Website: begambleaware.org
  Description: Free information and support for gambling problems in Europe.

Legal disclaimer: These organizations are independent and your communications with them remain confidential. All services are recommended in compliance with AU consumer protection standards.

Help for Family

OBSERVE: Family support is a vital aspect under both AU regulations and international standards. EXPAND: Early and respectful engagement can increase the likelihood of successful intervention. REFLECT: The following steps can assist loved ones of individuals with gambling-related difficulties:

1. Start the Conversation: Choose a calm, private environment and gently express your concern, focusing on observed behaviours rather than blame.
2. Engage in Support: Encourage professional help through the recommended hotlines and organizations. Provide support without enabling further gambling activity.
3. Participate in Family Support Groups: Join online forums and chat-based support such as Gambling Help Online Family Forums and GamCare Group Chatrooms.
4. Next Steps: Consult a licensed psychotherapist or counsellor with experience in gambling disorders. Utilize hotlines listed in the Support Resources section for immediate advice.

Legal note: All personal information shared within family support services remains confidential in accordance with the privacy policies of those organizations as well as AU and international data protection law.

Operator's Commitment

OBSERVE: Hellspin, operating exclusively at hellspinz.com, complies with all licencing obligations (Curaçao license 8048/JAZ, valid for 2025) and Australian market requirements for responsible gaming. EXPAND: Internal procedures are in place to detect risky gaming behaviours.

• Behavioral Analysis: Automated systems monitor play duration, frequency, and deposit patterns to identify excessive or irresponsible gambling. If certain risk thresholds (such as unusual session lengths or escalating deposits) are exceeded, intervention protocols are triggered.
• Warning Messages: Players identified as at-risk may receive on-screen notifications, email alerts, or pop-up messages with advice on using responsible gaming tools or seeking external support.
• Support Contact Initiation: If identified patterns indicate potential problem gambling (e.g., repeated limit increases, denied withdrawals, self-exclusion attempts), hellspin's responsible gaming team may reach out directly via registered email in accordance with privacy and consumer law.

Legal obligations: All risk-check and intervention procedures are designed to comply with Curaçao licence requirements, AU consumer protections, and responsible gaming best practices. Procedures are subject to regular audits and independent scrutiny.

Updates

Any changes to the responsible gaming policy or procedures on hellspinz.com will be prominently communicated:

• By e-mail to your registered address
• Through banners and official news sections on hellspinz.com

Date of last update: 15 June 2025

Legal disclaimer: The policy update process is compliant with AU notification requirements and ensures timely communication of any changes affecting your rights or obligations.

Contact & Feedback

If you need confidential assistance related to responsible gaming, self-exclusion, limits, or general feedback, please use the contact methods below:

• E-mail: [email protected] (Responsible Gaming Support)
• Website Support Form: https://hellspinz.com - Access live web chat or secure contact form via the "Support" or "Responsible Gaming" sections.

Legal notice: All requests will be handled confidentially by hellspin's responsible gaming team in accordance with our privacy policy and relevant AU and Curaçao regulations. For urgent self-exclusion or risk-related requests, please clearly indicate your need in the subject line for prioritised assistance.